Contact Us

Have questions, feedback, or need assistance? We're here to help! While we don't collect personal data through forms, you can reach us through the following channels.

Email Support

For general inquiries, technical support, or feedback:

support@toolnex.tools

Common Issues & Solutions

Before contacting us, please check if your issue is covered in our error handling guide:

View Error Handling Guide

What We Can Help With

Technical Support

  • Playback issues
  • Stream compatibility
  • Browser-related problems
  • Conversion errors

Feature Requests

  • New functionality ideas
  • Improvement suggestions
  • Integration requests
  • User experience feedback

Bug Reports

  • Unexpected behavior
  • Error messages
  • Performance issues
  • Compatibility problems

Business Inquiries

  • Partnership opportunities
  • Advertising inquiries
  • API access requests
  • Custom solutions

Response Time

We aim to respond to all inquiries within 24-48 hours during business days. For urgent technical issues, please include detailed information about the problem, including:

  • Browser and version
  • Operating system
  • Error messages (if any)
  • Steps to reproduce the issue

Important Note

Please do not send m3u8 URLs or streaming content via email. We cannot and do not process any streaming content on our servers. For technical issues with specific streams, please use our m3u8 File Tester tool to diagnose problems.

Related Tools

HLS m3u8 Playback → Open m3u8 File → Live m3u8 Streaming → m3u8 File Tester →